Service Center
BABY’S HYPERSTORE PTE LTD
REPAIR/SERVICING
TERMS AND CONDITIONS
1. For any repair/servicing matters, kindly provide us with your invoice number, product brand and model, and supporting photo(s) or video(s) through our customer service WhatsApp message, +65 9682 4963, for evaluation. After the evaluation, you will be advised on the follow up actions and/or solutions.
2. All repair/servicing services will require item(s) to be placed at the service center for 5-7 working days; provided that replacement part(s) are available. If replacement part(s) are unavailable, item(s) may be required to be placed at the service center for more than 7 working days.
3. After inspecting the item(s), our technician will determine the charges involved. If the repair/service is chargeable, you will be informed of the cost before the technician proceeds. Repair/service of the product will only be done upon your agreement.
In the event you do not wish to proceed with the repair/service, you may retrieve the item(s) from the service center.
4. Customer is required to send/walk-in with the item(s) to the service center. Customer is responsible for transporting item(s) to and fro the service center, at their own cost.
5. When the repair/servicing is completed, you will be contacted via our customer service WhatsApp message. There will be a maximum of 30 days allowance to collect your item(s). In the event the collection is not done within the given period, a final reminder through SMS will be sent to you.
After which, if there are no responses from you within the next 7 days, either via SMS, WhatsApp message or by call, the item will be classified as an unwanted item and we will proceed to dispose of it. No compensation/refund will be given under such situation.
6. Pick up and/or Drop off services are available by request and is chargeable at $35.00 per one-way trip.
• Customer is required to pay the pick-up &/or drop off charges prior to the service.
• Pick up &/or Drop off services will be scheduled by Baby’s Hyperstore at our earliest convenience.
7. To check on your repair/servicing status, you may wish to WhatsApp message our customer service team at +65 9682 4963.
Authorised Service Center
Baby’s Hyperstore Pte Ltd
Address: 69 Kaki Bukit Ave 1, Shun Li Industrial Park, Singapore 417947
Contact: +65 9682 4963 (WhatsApp message only)
Opening hours: Monday to Friday – 10am to 6pm
Saturday, Sunday & PH - Closed