FAQ

We do not accept return of purchase due to change of mind once the order has been sent out.

After delivery, please check your package(s) immediately. If you are missing a product or received the wrong product, please contact Beblum Customer Service via the contact form within 48 hours with the following info:

1. Your order number
2. Product name
3. Picture of the incorrect item

Kindly reach out to us within 7 days upon receiving the item and we will arrange for an exchange after verifying the defect. If there is no feedback received after the 7-days period, the order will be deemed as completed and the item is in good condition.

*Note that for defective item(s) that requires an exchange, it will need to be returned back in its original packaging and in unused condition with its original labels, user manual, all accessories, packaging materials included with the products.

If the product is returned damaged or visibly used, Beblum reserves the right to reject the claim.

Defective item refers to an item you have just received, unpacked and checked (but not used), with:

1. Feature(s) that do not function as intended, or
2. Significant physical cosmetic defect(s)

*Note that minimal tiny scratches that do not compromise the overall look/safety, an exchange will not be applicable as this may happen during packing/unpacking/delivery process.

Used item will not be eligible for exchange. In cases where warranty is provided for the item, you can send them to our authorised service centre (Baby’s Hyperstore Pte Ltd) for inspection and repair. Repair of manufacturing defect(s) will be covered within the warranty period.

There is no need to register for warranty for eligible products. Kindly keep a copy of the transaction record/invoice* for warranty purposes. Note that Beblum has the right to reject any warranty claims if the required documents are not provided.

*Invoice can be in physical copy or soft copy (photo/image file).

Warranty is typically provided for most of our products, and the relevant information such as warranty coverage duration can be found in the individual product listing.

Warranty information will not be shown in the listing for products without warranty coverage.

To learn more about Beblum’s warranty policy, click here.

The warranty applies in respect of the product and covers the following:

• Product mechanism
• Manufacturing defects

Defects to the products caused by external factors such as, but not limiting to, improper installation / wrong usage / accident / wear and tear etc., will not be covered under the warranty.

Please read our warranty policy for more details.

Repair services will be handled by our appointed local distributor, Baby’s Hyperstore Pte Ltd.

You may wish to contact their Customer Service WhatsApp number at +65 9682 4963 (Message Only), should you require any repair services. Kindly provide the following for easy retrieval of records and processing:

1. Your order/invoice number
2. Product name
3. Picture and/or video of the issue you are facing

Kindly refer to Baby’s Hyperstore Repair/Servicing Policy over here.

No, replacement items sent during the warranty period count under your existing warranty. Should you have trouble with a replacement part, please reach out to support via our contact form to discuss possible solutions.

No, the warranty period remains the same and is not extended with the replacement products.

Damaged caused by transportation (for example airline transportation) is not covered by the standard warranty, however we can help you with the assessment of the damage and provide useful documentation in case you need to make a claim to the airline's insurance to cover the cost of a new stroller or for a part to be replaced.

The warranty is not transferable and therefore, may only be invoked by the original owner. Read the complete warranty policy for more details.

All free gift(s) provided during your purchase will not be entitled to warranty coverage. If you receive the free gift in a defective condition, please reach out to us within 7 days upon receipt and an exchange will be arranged. After which, we will not accept any exchange request for the free gift.

• Damage caused by repairs or services performed by unauthorised parties or improper disassembly of the product
• Damage resulting from negligence, accidents, or from any use or maintenance contrary to that specified in the user guide
• Damage to the product resulting from normal wear and tear, including discoloration, scratches on the frame
• Incorrect mounting or installation of a third-party part or accessory that is incompatible with the product
• Deliberate or unintentional damage, abnormal usage, or inadequate care
• Damage to handle bars, bumper/front bars, or fabrics arising from normal daily use of the product
• Holes or tears in the tyres
• Damage incurred during transport or air travel

Please read our warranty policy for more details.

Born in Singapore, Beblum is created in 2016!

Our full range of products are displayed at our local distributor’s showroom. Baby’s Hyperstore is located at:

Baby’s Hyperstore Pte Ltd

Address: 69 Kaki Bukit Ave 1, Shun Li Industrial Park, Singapore 417947

Contact: +65 9682 4963 (WhatsApp message only)

Opening hours: Monday to Friday – 10am to 6pm

                            Saturday, Sunday & PH - Closed

For more locations, click here to find our retailers/partners!