FAQ

  • Is there any delivery fee?
  • How long does delivery take?
  • Is self-collection service available?
  • Do you ship overseas?
  • Can I make change(s) to my order?
  • Can I return my purchase if I have a change of mind?
  • How to go about when I received a defective item?
  • What is considered as a defective item?
  • Can I still request for exchange after using the item?
  • How do I know if the item purchased includes warranty?
  • What is considered as a manufacturing defect?
  • Where can I register warranty for my purchases?
  • Where can I send my product(s) for repair?
  • Is warranty applicable to free gift(s)?
  • Can I approach Beblum directly regarding my purchase(s) and the relevant warranty issue(s)?
  • Where is Beblum from?
  • Do you have a showroom?

Shipping & Delivery

Is there any delivery fee?

We provide free delivery for orders above $150! For orders below $150, there will be a standard delivery fee of $5 per order.

How long does delivery take?

Standard delivery takes about 3-5 working days after the purchase is made. Delivery of items will be fulfilled by our third party logistics partner, except for baby cot bundles which will be delivered by Baby’s Hyperstore Pte Ltd (SG Official Distributor) to assist you with the installation service.

For baby cot bundle orders that are delivered by Baby’s Hyperstore Pte Ltd, kindly note the delivery lead time of 1-2 weeks. You will be contacted on the delivery details once an available slot is scheduled. Kindly check out their Delivery Terms & Conditions over here.

Is self-collection service available?

Unfortunately, self-collection service is unavailable at this moment.

Do you ship overseas?

We ship only within Singapore currently.

Can I make change(s) to my order?

If you have any questions with regards to your purchase, you can reach out to us and we will get back to you as soon as we can. Kindly note that if the order has been shipped out, no changes can be made.

Return & Exchanges

Can I return my purchase if I have a change of mind?

We do not accept return of purchase due to change of mind once the order has been sent out.

How to go about when I received a defective item?

Kindly reach out to us within 7 days upon receiving the item and we will assist by arranging for an exchange after verifying the defect. If there is no feedback received within the 7 days period, the order will be deemed as completed and the item is in good condition without any issue.

 

* For defective item that requires an exchange, the item needs to be returned back in its original packaging and in unused condition. 

What is considered as a defective item?

Defective item refers to an item you have just received, unpacked and checked (but not used), with:

  1. Feature(s) that do not function as intended, or
  2. Significant physical cosmetic defect(s)

 

*Note that minimal tiny scratches that do not compromise the overall look/safety, an exchange will not be applicable as this may happen during packing/unpacking/delivery process.

Can I still request for exchange after using the item?

Used item will not be eligible for exchange. In cases where warranty is provided for the item, you can send them to our appointed SG distributor (Baby’s Hyperstore Pte Ltd) for inspection and repair. Repair of manufacturing defect(s) will be covered within the warranty period.

Warranty & Repair

How do I know if the item purchased includes warranty?

Warranty will be stated in the product listing, if any. For products that do not include warranty period, the warranty information will not be shown in the product listing.

What is considered as a manufacturing defect?

Manufacturing defect refers to the defect of the product mechanism that is not caused by external factors such as, but not limiting to, improper installation/wrong usage/accident/ wear and tear etc.

Where can I register warranty for my purchases?

There is no need to register for warranty for eligible products. Kindly keep a copy of the transaction record/invoice for warranty purposes. Note that Beblum has the right to reject any warranty claims if the required documents are not provided.

Where can I send my product(s) for repair?

Repair services will be handled by our appointed distributor in Singapore, Baby’s Hyperstore Pte Ltd. You may reach out to them via the customer service WhatsApp number 9682 4963 (Message Only) should you require any repair services. Kindly provide your purchase order number for easy retrieval of records.

 

Kindly refer to Baby’s Hyperstore Repair/Servicing Policy over here.

Is warranty applicable to free gift(s)?

All free gift(s) provided will not be entitled to any warranty. If you receive the free gift in a defective condition, you may reach out to us within 7 days upon receiving it and an exchange will be arranged. After which, we will not accept any exchange request for the free gift.

Can I approach Beblum directly regarding my purchase(s) and the relevant warranty issue(s)?

Repair/warranty services will be handled by our appointed distributor in Singapore, Baby’s Hyperstore Pte Ltd. You may reach out to them via the customer service WhatsApp number 9682 4963 (Message Only). Kindly provide your order number as a proof of purchase.

 

Kindly refer to Baby’s Hyperstore Repair/Servicing Policy over here.

General

Where is Beblum from?

Born in Singapore, Beblum is created in 2016!

Do you have a showroom?

Nope, but you can visit our list of physical retailers here.